It is common for dogs to be refused access on the grounds of poor hygiene even when this is illegal. A survey by Guide Dogs found that 75% of assistance dog owners had been refused access to a restaurant, shop or taxi. 33% of assistance dog owners surveyed were refused entry to a minicab or taxi because the driver claimed an allergy but did not hold a valid medical exemption certificate. 20% of assistance dog owners surveyed said that a minicab or taxi arrived but the driver drove off without even speaking to them.
Owners of non-assistance dogs have experienced similar problems with access being refused unreasonably and often due to ignorance and prejudice.
So it is helpful that a new study from the Utrecht University found that 72% of dog paws were negative for Enterobacteriaceae compared to 42% of handlers’ shoe soles. They also had significantly lower bacterial counts. C. difficile, a concerning source of hospital-acquired infection, was found on the soles of one assistance dog user. 81% of the assistance dog users in the study had been denied access with their current dog once or several times for reasons of hygiene.
The study authors concluded “The general hygiene of dogs’ paws is far better than that of shoe soles…Thus, hygiene measures to reduce any contamination due to dog paws do not seem necessary.”