Every dog owner needs help at some point with house sitting or walking their dog. It is sensible to accustom every dog to being away from its owner, either being looked after in its own home or elsewhere, as even the most home-loving of owners may suffer an emergency and need their dog to be attended to. Rather than panic and take the first offer in a crisis, it is well to establish trust with a dog walker/sitter in advance as worrying about your dog will only add to the stress of an emergency.
Remember though, a dog is for life not just evenings and weekends. If you would need to leave your dog with someone else for the majority of the week on a regular basis, then a dog is not for you.
How To Find a Good Walker
The experience and quality of dog walkers and day care services varies enormously. Boarding is now regulated under The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.
Many local authorities operate controls on dog walkers and require licensing as well as limiting the number of dogs that can be walked at any one time. As with many other areas, there are scant resources to educate and once regulations and legislation and dog walkers often meet so that large numbers of barely under control dogs can congregate in parks and green spaces.
A good walker will ask you questions and should have a contract available for you to sign when they meet your dog. Do not take anything on trust. Research, check and cross check references. Ensure that you have a written agreement. Negotiate and amend it if you think that it is necessary.
Be honest with your walker. It is unethical and could land you, the walker and the dog in a lot of trouble if you hide poor behaviour and/or previous problems. Both you and the dog walker could be legally liable in the event of an incident and your dog could be at risk. Your dog does not have to make contact with another person for a complaint to be made and the dog seized. It is sufficient for a person to feel that your dog is not under control and could pose a danger. The police seize dogs first and ask questions later. Those questions may be asked under police caution. Any subsequent actions, including accepting a police caution may be recorded and disclosed to potential employers, voluntary organisations and similar. Even when dogs are released without any further action being taken, they can be distressed and welfare in kennels is not always as good as it should be.
Don’t let that be you or your dog. Before you take on a dog walker:
- Ask for feedback from other owners
- Conduct a face to face interview and be prepared to ask complex questions. Set scenarios and ask how the walker would cope: for instance if your dog were attacked or otherwise injured, ran off or jumped up at someone who then made a formal complaint
- Establish if your dog will be walked alone or with other dogs. If the latter, ask how they will be introduced and how the walker will deal with any conflicts
- The dog walker should have knowledge and experience of your breed and its specific requirements
- The dog walker should have adequate (not just third party), up to date insurance (ask to see proof and double check with the insurer). Ask if they have ever had to make a claim and under what circumstances
- The dog walker should have a working knowledge of the law regarding dogs and their own liabililty – ask questions
- Check that they have basic canine first aid knowledge and ability (preferably a recognised qualification) and can recognise signs that a dog may be unwell or in pain
- The dog walker should examine your dog for cuts, abrasions, ticks, grass seeds, burrs etc after every walk and be able to recognise if your dog is unwell. Ask them to show you how they will do this and observe how they handle your dog
- The dog walker should have an agreed procedure in the event that they cannot walk your dog as expected, including at short notice
- Clarify your position on the dog walker taking, storing and publishing images of your dog. This may affect your security or the safety of your dog given that dog theft is rife
- Put everything in writing, including permission to let your dog off lead or not and to mix with other dogs or not
Do not expect your dog walker/ sitter to include other services such as watering plants or undertaking elaborate security rituals such as opening and closing curtains, turning lights and radios on and off etc. Some may agree to do some or all of these things for an additional fee but do not be offended if they refuse.
Obtain testimonials and follow them up. Ask if anyone else knows or has used the walker and obtain independent feedback.
Once you have engaged a walker:
- Establish a trial period and re-interview the walker at the end
- Provide the walker with your contact details, the dog warden and any local park rangers, your vet and an out of hours vet if applicable and those of any one else who may be called in an emergency
- Provide the walker with a letter of authority to take your dog to the vet in the event of an incident and make sure that you both understand the circumstances under which you expect to be contacted and kept informed. If your dog has a minor scrap that does not result in injury or responds poorly when called, do you want to be informed?
- Garner feedback from other people who saw the walker out with your dog during the trial period – did they seem confident, did the dog seem content, were there any occassions when they looked out of control, how was your dog’s recall etc etc.
This may seem like an enormous amount of effort and, at the end of the day, you will require a mutual trust, but remember, both you and the dog walker could be held legally liable for any complaint or problem (it is not necessary for your dog to have caused actual harm) and you will be handing over the security of your home and belongings.
If you will be at work all day, it is not acceptable to leave your dog with “doggy day care” day in and day out, throw a bit of food down in the evenings and expect your dog to curl up on the sofa as you collapse in front of the television after a hard day at work. It is not acceptable to expect an unfit dog to go for a massive hike when the weather is fine at the weekend or spend half a day under a café table or spend most of its time being dragged round shops. Alas, this is the reality for many urban dogs whose owners no doubt think that they are having a great time “socialising” with their fellows during the day and “joining in” with chores and human socialising at weekends.
Even owners who do not work or who work from home can end up actually paying very little attention to their dog as they are busy at a computer or with offspring. Maybe they go for a walk in the middle of the day, but how much of that is spent interacting with the dog and how much on a mobile telephone or minding children?
There are also holidays or business trips to consider. Many owners will take their dog with them and the advent of the Pet Passport scheme has led to many dogs being taken abroad. However, again, there are times when it is not possible to travel with a dog and a pet sitter or kennels need to be considered.
This, from a post on my local website, is not a viable option:
It caused a storm of protest on the forum and one or two people offered to house sit. No one received a reply so the fate of the dogs did not become known.
Abuses happen. A dog walker near me “kennels” dogs overnight in a car, no water, no ventilation and not always in the same road as her house. Lack of action from the dog warden prompted one local resident to add the sign that you see in the image to the left. No doubt the owners were oblivious.
There is a National Association of Pet Sitters that offers some regulation of its members and advice to owners.
Even dog walkers who go to the expense of training may not be experienced with a variety of breeds, ages and temperaments and of course, anyone can set up a training course and charge for it, good or bad. There are several agencies who will offer dog walkers who are apparently “vetted”. Here is an example from just one site of the requirements for its dog walkers “Love and passion for animals, strong sense of responsibility while looking after pets, applicants must be over 16 and resident in the UK”. Nothing about actual skills or knowledge. Presumably, the freelancers would be covered by the agency’s insurance, but not necessarily.
Similarly, this “advice” from an existing dog walker to potential recruits “…dog walking especially … appeals to so many people, because a) the start up costs are very low, b) requires little knowledge and training and c) enables people to be their own boss and say goodbye to all those bosses that they’ve worked under before!”
There is a web sites that pairs up dog owners with people who would like a dog but cannot have one. The dog is then “borrowed” when the owner is unavailable. Just because dogs are chattels in the eyes of the law does not mean that they should be passed around like living toys.
Use these sorts of services and you may well be saying goodbye to your dog and hello to a lot of legal trouble and heartache.
There are also web sites advising how to make “easy money” by dog walking. Is it really “easy” to have the responsibility of looking after someone else’s dog, deal with a large variety of temperaments and breeds, untrained dogs that pull, have no manners and no recall?
Consider whether you want your dog to be bundled up in a van and driven around while lots of other dogs are picked up, subjected to the noise of a van full of excited dogs and then allowed to run amok in an ever-changing “pack”. What may seem like “fun” to a lot of dog walkers and owners is in reality very stressful for most dogs and certainly does not help with training.
Think before you get a dog. Think when you have a dog. Don’t let your dog suffer because you do not do your homework.
I am a dog owner and have loved dogs since I was a child. Recently I have seen something with a particular company in Winchester, Hampshire that offers dog walking as part of other pet services. They charge the client for 1 hour’s walk but only give the dogs 10 minutes. I have seen this happen with this particular dog walker on two occasions at two separate locations. On the most recent occasion a couple of days ago, he not only gave the dogs 10 minutes and then returned them to the van but was manhandling two of the dogs that were on a lead, in a very rough way. He had 6 dogs in total. I was really upset at what I saw and spoke to him. He made all sorts of excuses and then put the dogs in the van and drove off. I was so angry and upset that I called the company and spoke to the owner of the business. She made lots of feeble excuses as to why the dogs were only given 10 minutes walk, none of which stood up to scrutiny. What they are doing is not only dishonest but is depriving the dogs of proper exercise. For some of these dogs, the morning walk is all they will get because not everyone walks their dogs twice a day. I have gone onto Trust Pilot and Google and left reviews of what I have seen. I have spoke to another dog owner who walks in the same place and he said that he has also seen this same lad give the dogs only 10 minutes. I feel furious about this. It’s all well and good having guidelines but nobody seems to police these matters. I am not on social media and don’t want to be so I cannot go on there and leave any warning messages. I am sure that if the owners of these dogs knew what was happening they would remove their dogs. Animals have no voice and need someone to speak for them. This business has a fancy website and they boast that they have brilliant reviews but I cannot find any on them. Maybe they are all on Facebook and Twitter. They have a comments link on their website praising their dog training but don’t seem to have a link that allows you to leave feedback so you don’t know how genuine these comments are. They claim to be professional dog trainers but this lad I saw admitted to me that he could not cope with two young dogs on a lead and 4 others off lead. I feel so frustrated that no one seems to do anything which is why these people get away with this. If anyone has any ideas how to name and shame this company I’d love to hear from them.
Dear Ms Hendry
Thank you for contacting DogsNet and for your understandable concern. Sadly, the situation that you describe is not uncommon. Canine professionals are largely unregulated and far too many owners trust their dogs to incompetent and unscrupulous people.
If this company is boarding dogs, they are now required by law to be inspected and licensed. Unfortunately, if they are only walking, there are very few regulations.
The Animal Welfare Team in Winchester can be contacted on 01962 848 097 or via EHealth@winchester.gov.uk to report abuse. The company may also be in breach of their agreement with owners, in which case the owners may have some redress via Trading Standards or the Small Claims Court. My experience of trying to deal with similar matters in my own area have, however, not been very positive.
Even in the case of extreme abuse and injury that were clearly the fault of the dog walker, neither the RSPCA, police or dog warden would intervene to any effect, and owners refused to make formal complaints because, astonishing though it may seem, they valued the outsourcing of their dog’s care more than their welfare.
Unless you can find out who the owners are and persuade them to complain, you may have little opportunity to do more than you have already.
Although I share your concern and frustration, there are far too few resources available to begin to remedy the situation by educating owners and ensuring that anyone caring for dogs is trained, qualified and regulated.
Do please keep trying to make other owners aware of this company and perhaps it may persuade owners to make better checks before they entrust their dogs to them.