Banking On It

Assistance dog using ATM Increasingly local authorities, transport companies and businesses are removing payment options and attempting to force people to connect to the internet via computer or mobile telephone. This is frequently done in the name of convenience, but it is pretty one-sided and has everything to do with cutting jobs and costs and nothing to do with providing good service.

Whilst 95% of UK households own a mobile telephone, the 5%, representing nearly 3.5 million people. The Office for National Statistics found that, in 2018, 8.4% of adults had never used the internet and 7% of those that had were victims of online fraud. 33% of people who did not undertake online shopping cited security problems as the reason.

Meanwhile, bank closures continue apace as do closures of ATMs. More than 3,000 banks representing one third of UK branches have closed since 2015 and others have reduced their hours. Coupled with poor or non-existent public transport in rural areas, this has the potential to leave the most disadvantaged in society unable to access their own money.

So what has this got to do with dogs?

Service dogs are often trained to assist with using ATMs, but the design needs to incorporate a ledge on which the dog can rest his paws and there needs to be plenty of room behind. Even where ATMs still exist, they may not therefore, be accessible.

Time to take the banks to task and stop the rot, for everyone’s sake.

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